Product Warranty - Betty & Bertie

PRODUCT WARRANTY

All our folding mobility scooters come with a FULL UK 12 Month Warranty, so you have nothing to worry about.

Should you have any problems with (or indeed just have any questions about) your scooter just give us a call and we’ll get it sorted. That might be organizing a local repair or arranging for it to be collected from you and quickly repaired in our workshops before being sent back to you by courier.

Our aim is always to keep you ‘on the road’. We treat every customer as if you were one of our friends or relatives and we understand the importance of good, honest customer service and prompt, efficient response to any issues.

In the unlikely event that you experience any issues with your new scooter, Betty&Bertie have a ‘Warranty Charter’ which covers both the scope of the warranty and the way in which any problems you encounter will be rectified. We go ‘above and beyond’ to ensure we keep you mobile and to ensure that all our processes are as easy as possible.

 

WARRANTY CHARTER

We strive to ensure that you are happy with your purchase at all times and will respond speedily in the unlikely event that your product develops a fault during the warranty period in the following way;

  1. A Betty&Bertie staff member will contact you within one working day (except on weekends or bank holidays) of us receiving a notification of a problem.

  2. If your problem cannot be rectified over the phone, it will be necessary to return the equipment to our workshop for diagnostic and repair work to be carried out. If you live locally, the equipment can be brought back in person or we can arrange a collection by our Courier company. However, where this option is used it will be necessary for you to reuse the original packaging that the equipment was delivered in to protect it during shipping.

  3. We always aim to help in a constructive way and get you back on the road in the shortest possible time – we understand how important this is.


Batteries are covered by a limited warranty for a period of 12 months subject to the battery charging regime being followed. Please see our Instruction Manual for information and guidance on how to look after your batteries. However if there is water damage then they will not be covered in the warranty

Any repairs or modifications not undertaken by an authorized engineer will also invalidate the manufacturer’s warranty. We do not permit the transfer of warranties to subsequent owners. The 12 month warranty will not cover the products if they have been misused, damaged or vandalized.

WARRANTY COVER

Covered:

  • Manufacturing defects: Any issues arising from faulty materials or workmanship.
  • Electrical components: Problems with the motor, controller, or wiring.
  • Structural integrity: Frame and chassis issues.
  • Functionality: Malfunctions in brakes, steering, or other mechanical components.
  • Battery: Problems with the battery under normal usage conditions, as per the specified charging regime.
  • Warranty period: Defects occurring within the specified warranty duration.


Not Covered:

  • Normal wear and tear: Expected deterioration over time due to regular use.
  • Consumable parts: Items designed to wear out over time, such as tyres, light bulbs, fuses, and motor brushes.
  • Cosmetic damage: Scratches, dents, or other superficial marks that do not affect functionality.
  • User negligence: Damage resulting from misuse, improper maintenance, or accidents.
  • Unauthorized modifications or repairs: Alterations made by anyone other than authorised technicians.
  • Water damage: Damage caused by exposure to water or moisture unless explicitly covered under specific conditions.
  • External factors: Damage due to vandalism, theft, or natural disasters.
  • Transferability: The warranty typically applies only to the original purchaser and is not transferable to subsequent owners.


OTHER TERMS & CONDITIONS

Batteries are covered by a limited warranty for a period of 12 months subject to the battery charging regime being followed. Please see our Instruction Manual for information and guidance on how to look after your batteries.

Any repairs or modifications not undertaken by an authorized engineer will also invalidate the manufacturer’s warranty. We do not permit the transfer of warranties to subsequent owners. The 12 month warranty will not cover the products if they have been misused, damaged or vandalized.