Shipping Policy - Betty & Bertie
SHIPPING POLICY
All orders come with free shipping and if placed before 2:30pm Monday - Friday then they will be sent on a next working day service by FedEx.
- Please note we only ship to the UK.
- Priority Delivery will require a signature on delivery.
- Please note all orders need to be placed before 2.30pm, Monday-Friday in order to benefit from same day dispatch. (Excludes Bank Holidays and stated closed days).
- Please do not throw the box away as you will need this for returns and warranty claims. We will charge £50 for a replacement box
| Order Value | Service | Shipping Cost |
| £0 - £49 | FedEx Next Business Day | £6.99 |
| Royal Mail Tracked 24 | ||
| £50 & above | FedEx Next Business Day | FREE |
| Royal Mail Tracked 24 |
OTHER POSTAGE TERMS & CONDITIONS
- If you are unable to receive a delivery and the goods are returned to us, a second postage equal to the original will be required to re-dispatch the goods, or if a refund is requested, a £15 deduction will be applied. to cover the cost of the failed delivery
- Please ensure that you enter a complete and accurate delivery address as we cannot be held responsible for items which go missing or are delayed due to inaccurate or incomplete delivery address information.
- Guarantee: If your order does not arrive within the specified time frame for your delivery address, we will refund the full cost of your postage and packing to you.
- Please call to discuss any concerns or ask any questions on 0800 999 6606
Please note the below postcodes are a 2 day service by FedEx not next working day:
| City | Post Code |
| Aberdeenshire | AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56 |
| Argyll and Bute | FK17, FK18, FK19, FK20, FK21 |
| Inverness postcode area | IV |
| Isle of Man | IM |
| Isle of Scilly | TR21, TR22, TR23, TR24, TR25 |
| Isle of Wight | PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41 |
| Kirkwall postcode area | KW |
| North Ayrshire | KA27, KA28 |
| Outer Hebrides | HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9 |
| Paisley postcode area | PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88 |
| Perth postcode area | PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50 |
| Shetland Islands | ZE |
WARRANTY
All of our new products come with a 12 month warranty as standard. In the unlikely event that you experience any issues with your new scooter, Betty and Bertie has a ‘Warranty Charter’ which covers both the scope of the warranty and the way in which any problems you encounter will be rectified. We go ‘above and beyond’ to ensure we keep you mobile and to ensure that all our processes are as easy as possible.
OUR WARRANTY CHARTER
We strive to ensure that you are happy with your purchase at all times and will respond speedily in the unlikely event that your product develops a fault during the warranty period in the following way;
A Betty and Bertie staff member will contact you within one working day of us receiving a notification of a problem.
If your problem cannot be rectified over the phone, it will be necessary to return the equipment to our workshop for diagnostic and repair work to be carried out. If you live locally, the equipment can be brought back in person or we can arrange collection by our Courier company. However, where this option is used it will be necessary for you to reuse the original packaging that the equipment was delivered in to protect it during shipping.
We always aim to help in a constructive way and get you back on the road in the shortest possible time – we understand how important this is.
WARRANTY EXCLUSIONS
Our warranty does not extend to replacement of items due to normal wear and tear which includes any of the following:
- Tyres
- Light bulbs and fuses
- Motor brushes
- Seat upholstery and plastic shrouds
- General wear and tear
- Damage caused by mistreatment including water damage
Batteries are covered by a limited warranty for a period of 12 months subject to the battery charging regime being followed. Please see our Instruction Manual for information and guidance on how to look after your batteries.
Any repairs or modifications not undertaken by an authorised engineer will also invalidate the manufacturer’s warranty. We do not permit the transfer of warranties to subsequent owners. The 12 Month Warranty will not cover the products if they have been misused, damaged or vandalised.
NOTE - Don't throw away the box! You'll need this to return and for any warranty procedures. If you don't keep the box, we will charge £50 to send you a new one. We recommend flat packing it and storing under the bed or in the loft, or behind the sofa if you can.