Frequently Asked Questions
Are there any warranties on your products?
Yes, many of our products include manufacturer warranties. The duration and coverage of these warranties vary by brand and product. For specific warranty information, please check the product description or contact our customer support team.
Can I track my order?
Yes, after your order is shipped, you will receive a confirmation email with your order number. Depending on the product, we can send you tracking information. You can also call or email us to track your delivery's progress.
Do you offer VAT Relief?
Yes, for most of our products, you can purchase free of VAT. You need to declare that you or the person you are buying for are chronically ill or disabled and that the products are for personal and domestic use. You can do this on the product page, before adding the product to cart.
How can I contact your customer support?
You can email our friendly customer support team at info@mobilityrealm.com. We aim to respond to inquiries within 24-48 hours.
Do you offer international shipping?
Currently, we only ship to mainland UK. We apologize for any inconvenience and appreciate your understanding.
How long will it take for my order to arrive?
We aim to process and dispatch orders within 2 business days. Delivery times may vary based on your location and the product. Once shipped, you will receive a confirmation email with tracking information.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also offer secure payment through PayPal for your convenience.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. In addition, you need to also send pictures of the equipment
To start a return, you can contact us at sales@mobilityrealm.com.
If your return is accepted instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What is your refunds policy?
Orders can be cancelled free of charge if done before shipment. Refunds are issued to the original credit card used for the purchase. We strive to ensure your complete satisfaction with your purchase.
To cancel your order call us on 0333880772 or send an email to sales@mobilityrealm.com.
Do you have a question? Please ask
Let customers speak for us
We bought this for our little boy (11) who has just been diagnosed with ataxia. This frame is going to be life changing!
It’s so modern! He can’t wait to use it!
It's still early days, but the chair was dispatched quickly & was very easy to put together as it's 98% built in the box!
My aunt was in her new wheelchair within 48 hours of ordering.
It seems sturdy & comfortable. The footplates are adjustable & the rear handles have quick release levers. The brakes are good too.
Fantastic product !! I'm no wheelchair expert but this is everything it says it is and more. Sturdy , wide, smooth to push in fact perfect. Delivery was good and quite quick so I'm very pleased thank you . ⭐⭐⭐⭐⭐
I ordered a rollator from Mobiliy Realm , and two days later it was delivered free, excellent service, thank you.
Purchased for my wife. It is small but folds up so neatly so doesn’t take up a lot of space and is lightweight so easy to lift in and out of the car. Ideal for occasional use and when travelling, we have a different model which is more comfortable for longer distances but isn’t practical when we go away like this. It even has a lift up handle so we can wheel it when she’s not using it and we even took it on the plane with us as the battery can go through the security scanners, the base unit just goes in the hold. Great little machine.
Easy to fit, just a bit lose on tiller bar just wish it would hold a bit more weight you do still need a nuther bag for the heavy stuff .
Had my ren a few weeks now loverly scooter goes up hills with ease even with my 22stone on it battery seem to last well very pleased I bought it.
I received delivery of my Ren scooter on Thursday 15/02/24 and due to inclement weather haven’t been able to properly test it until today Monday 19/02/24 I must say I am very impressed with the scooter. I live in a community which is quite hilly and at 18 stone am very pleased with the Rens performance The only downside is I found the seat to be a little small and bit uncomfortable.
David Thomas
Since having a nasty fall during the Covid epidemic my mobility has become more of a day to day Challange. For months I'd struggled to get around using a walking stick, but that only made my mobility worse.
After a knowledging my mobility was not going to improve significantly I turned to the mobility scooter option.
The choice of scooter is huge and makes choosing the right model for your needs is difficult.
After lots of research I went for the Ren, it folds down and fits easily into the boot of my car.
Plenty of power for hills and Dispite it's size it's pretty comfortable.
I also purchased front and rear storage bags and a rainproof poncho.
Only negative aspect is no option to fit armrests and no reversing beeper.
Overall I'd recommend the Ren if your looking for a convenient folding car boot size scooter that offers good stability, power, mileage and comfort.
The delivery driver Michael was very polite and helpfull with his demonstration of the ZT15 scooter.
absolutely gorgeous scooter, and the delivery man was excellent, very sweet, and explained everything. took me for a test drive, but I was very nervous, as this machine is very powerful, and takes off very fast, even slightly touching the throttle, I’m sure after a practice a few times, I’ll get used to it.
Thank you for inventing the Ren 😁 I haven't been outside on her yet, but I am looking forward to it. I did phone the other day as the basket that I had ordered was missing from the box delivered. Inside of the box was the Ren, the charger in the box, and the envelope with the paperwork. The strap, tool kit and key ring. The paperwork and videos are amazing, they go above and beyond my expectation. I thought that I would email to make sure that you had received my phone call, and that I had given you enough information to check on my order.
I have had my scooter for nearly six months now and it has been amazing! I have a lot of comments and enquiries about it and everyone likes with Italian scooter look. I have also been given freedom to move around outdoors safely without my scooter shouting that it is for a disabled person.
